1635 Dundas Street: Meeting immediate and long-term needs of Durham citizens without a home

Homelessness is increasing across Durham Region. 1635 Dundas will help address our community’s urgent need by providing 45 shelter beds with wraparound supports. Wraparound supports are services that meet the individual needs of those accessing the shelter. This can include, counselling, financial services and life skills programming.

The Region has a mandate to help provide shelter and support for vulnerable populations. 1635 Dundas offers several elements to support people experiencing homelessness, at risk of becoming homeless and other vulnerabilities because:

• It is large so people will not need to leave during the day. They can stay inside and access support.
• It is already zoned to fit the intended use and is located on a major transit corridor.
• It has a good foundation to improve quickly for occupancy including:
  1. Toilets, showers and hygiene-related requirements exist.
  2. Has a mix of multipurpose and living space that will allow for safe shelter and housing options with on-site services to support people in meeting their goals.
• During Phase 1, it offers space for people to sleep and space for services such as health, employment, food security, etc.
• Longer term, it can offer a co-ordinated and accessible service delivery model that supports people, creates a sense of belonging and meets individual needs.

For help with homelessness support, you can connect by email: Homelesshelp@Durham.ca
or by phone by calling 311 and pressing 4 for Homelessness and Housing.

To report a non-emergency to Durham Regional Police Service (DRPS) please call: 905-579-1520 or toll-free 888-579-1520. The non-emergency phone number is to be used when a crime has occurred that requires police, but the crime is not currently in progress, there is no immediate threat to life or property and there are no serious injuries. For examples on when to call the non-emergency phone number please visit DRPS.ca.

The 1635 Dundas Community Liaison Committee (CLC) meets monthly to share information, identify issues, concerns and mitigation strategies that will assist in a successful integration of this low barrier shelter into the broader community.

Meeting minutes will be posted online after they are approved by the Community Liaison Committee. For example, the January minutes will be available the week of February 19.

If community members would like to connect with the CLC, please email CommunityLC@durham.ca.

Wraparound services are offered by a multidisciplinary team of professionals (e.g. educators, mental health workers, employment counsellors, case coordinators, health care providers) who work with service users to create, implement and monitor a plan of support. A wraparound approach to service delivery is a strengths-based approach to helping people to meet their goals by ensuring accessible supports that meet the individual needs of the service user.

The shelter will follow established best practices with community partners that offer health, housing, social, mental health and addiction and life skills building programs. Wraparound services will be in place and the indoor environment will have a full range of programs.

The security for the site is currently in place and will continue to be in place at all levels required based on use. The Region is an experienced provider and takes safety and security very seriously. The shelter operator employs skilled professionals that supports both emotional and physical safety.

All citizens accessing the shelter will complete intake and a support service assessment. Safety protocols and policies will be in place. Shelter and security staff are on site 24/7.

There will be installation of a security system, including cameras and additional lighting, and a 10-foot privacy fence. Access to the shelter will only be at the Highway 2 (Dundas Street) entrance.

1635 Dundas Street East has a capped limit of 45 low barrier shelter spaces. Phase 2 focuses on creating additional housing units with health and social supports and services. A conceptual design for Phase 2 was presented on June 26 at a Regional Council meeting and is available on Your Durham. Based on the concept site plans, Phase 2 will allow for an additional 70 supportive housing units.

Emergency shelter staff are on site 24 hours a day, seven days a week. Policies, procedures and protocols will be in place to ensure supervision and site management aligns with services offered at the site. When services are fully defined, the policies and procedures will be shared. Details such as hours of staff at the building, who to contact in case of question or concern, etc. As with any emergency you witness or experience in the community, please dial 911.

At this time, Christian Faith Outreach Centre (CFOC) is operating the emergency shelter program at the site. Please contact CFOC for employment opportunities at 1635 Dundas Street East. Once plans are in place for housing and services in Phase 2, details about service providers will be made available.

If you are seeking employment opportunities with the Region of Durham please visit durham.ca/careers.

Service providers develop intake policies for their programs in accordance with the Region’s shelter standards. Intake processes include procedures for searches of belonging and people and don’t allow prohibited items. If an illegal item is found, it is discarded or reported as appropriate.

Distancing is a term and practice that is used in the Shelter sector. Shelters, including low barrier shelters, have rules and codes of conduct for patrons and staff to follow. The rules support the health, safety and well-being of the individual patron, other patrons, the staff, the physical space and the surrounding community. Distancing, where the patron is asked leave the shelter for a determined period of time, is the final step in a progressive process used in shelter settings to manage, or respond, to behaviour or an incident in a shelter. A progressive process is a series of steps taken to assess each situation accordingly. If it is deemed necessary for a patron to be distanced from the shelter the period of time they are asked to leave is determined based on the significance of the behaviour or incident. Staff at the shelter will assist patrons through the distancing process to support developing alternate plans.